IT Support Technician

Harrisburg, PA

Full Time

Mid Level

All Lines Technology is seeking an IT Support Technician in Harrisburg! The person in this role will provide day-to-day support for our client’s end-user computing devices. This support could include hardware, application, and data communications troubleshooting.

Responsibilities:

Provide technical assistance to end-users via phone, email, or in-person
Assist with relocating standard desktop computers and devices within the end user community
Provide second level support for problem requests escalated by the IT Help Desk and coordinates with other personnel and vendors to resolve issues
Follow procedures for documentation of PC Support services to the end user community. Update all project management and time tracking tools accordingly
Actively participate in technical mentorship by intermediate and senior level team members

Qualifications:

Familiarity with desktop support and desktop support practices through education or practical experience
Ability to perform basic/standard IT procedures and protocols

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IT Support Technician

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