Associate Customer Service Representative

Little Rock, AR

Full Time

Mid Level

Job Title:
Associate Customer Service Representative II

Job Description:
The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization’s service standards.
Key Responsibilities:

Handle customer inquiries and resolve issues promptly and professionally.
Analyze customer service needs and communicate effectively with service and technical departments.
Solve basic customer problems while ensuring a positive customer experience.
Frequently report to the Customer Service Manager.

Experience Level:

Level II: 3–5 years of experience in customer service or a related field.

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Associate Customer Service Representative

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