MS M365 Exchange Technician

Pittsburgh, PA
Full Time
Experienced
All Lines Technology is seeking a Microsoft M365 Exchange Technician to support its Corporate Enterprise Application business. This role is part of the company’s modernization strategy and focuses on advancing cloud capabilities within Microsoft Azure and supporting the O365 Exchange email environment.

Responsibilities:
  • Provide technical support and troubleshooting for Exchange Online.
  • Manage day-to-day mailbox and mail flow operations.
  • Assist with migrations, permissions, and user configurations.
  • Support senior administrators with project work and new tasks.
  • Develop, document, recommend, and implement processes for the corporate email environment.
  • Collaborate with internal stakeholders (business clients, analysts, developers, architects) to define and deliver cloud-based solutions.
  • Maintain a centralized documentation library of standardized procedures and configurations.
  • Provide top-level support for incidents and problems in designated areas of expertise.
  • Work with offshore teams for development efforts and operational support.
  • Advise senior leadership on emerging M365 technologies and potential impacts to the production environment.
  • Maintain deep technical insight into Microsoft technologies.
Skills & Expertise:
  • Systems and Technology: Strong understanding of systems architecture, hardware, operations, and lifecycle management.
  • Proactive monitoring of Microsoft Exchange and M365 services.
  • Hands-on technical support for Exchange and related technologies, including:
    • Office 365 email user management
    • Exchange Online maintenance
    • Data retention policies, email/data security, content search, and encryption
    • Application mail flow and routing
    • On-premise mail relay solutions
    • External mail gateway support
    • Mail flow strategy and internet routing
    • Administering MS Exchange Online via Admin Center and PowerShell
  • Project Management: Ability to plan and execute both large and small-scale projects.
  • Communication & Interpersonal Skills: Effective collaboration across all organizational levels.
  • Active Learning: Ability to adapt to new information and apply it to problem-solving and decision-making.
  • Dependability: Demonstrates reliability and accountability in fulfilling responsibilities.
Qualifications:
  • Associate’s degree from an accredited institution.
  • Minimum 5 years of experience in information technology.
  • Minimum 5 years of experience with M365/Exchange or Microsoft Exchange Certification.
  • Must be legally authorized to work in the United States. Employment eligibility verification required at time of hire. Visa sponsorship is not available.
  • This position is subject to ITAR regulations, requiring U.S. person status (U.S. Citizen, Permanent Resident, Political Asylee, or Refugee).
Preferred Qualifications:
  • Experience with PowerShell and scripting for M365 administration.
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