A. Position Description Primary Purpose Under general direction, is responsible for assisting with the technical design, configuration, implementation, documentation, and administration of local area network solutions between multiple platforms including ongoing technical support to remote area networks. Assist with determining and recommending procurement of hardware and software consistent with system needs. Has extensive implementation experience with Cisco network systems. Manage enterprise-class monitoring applications for the responsibility of troubleshooting networks, workstations, and computer peripherals. Key Challenges
Working in a large, complex, global business
Working with critical manufacturing infrastructure
Operating in a virtual team
Coordinate service delivery between local and centralized technical resources
Prioritize and deliver competing projects with scarce resources, particularly where location initiatives are competing for resources with locally-initiated projects
Major Activities
Perform Local Area Network (LAN) management utilizing Cisco products
Deploy and configure Cisco products including Switches, Access Points, Wireless Controllers
Troubleshooting of LAN production issues/problems as needed and working with corporate if applicable
Perform Cisco IOS and firmware updates
Update and maintain network drawings
Participate in LAN planning, design, and implementation of projects
Day-to-day operations of assigned systems and/or other shared systems
What’s Up Gold (WUG) monitoring, operations, and configuration
Level 1 Cisco Wireless support including controllers
Assistance with ServiceNow tickets
Inventory and lifecycle management
Reporting Relationships (direct and indirect)
Reports to: • Manager, Manufacturing Infrastructure
Reporting to this position: • N/A
Stakeholders, partners, and customers
Site production, maintenance, technical, and operations management
General Managers, Directors of Manufacturing Operations
Education/Experience Requirements:
Work experience: 4 years experience in IT/IS networking