All Lines Technology

IT Support Technician

Harrisburg, PA - Full Time

All Lines Technology is seeking an IT Support Technician in Harrisburg! The person in this role will provide day-to-day support for our client’s end-user computing devices. This support could include hardware, application, and data communications troubleshooting.

Responsibilities:
  • Provide technical assistance to end-users via phone, email, or in-person
  • Assist with relocating standard desktop computers and devices within the end user community
  • Provide second level support for problem requests escalated by the IT Help Desk and coordinates with other personnel and vendors to resolve issues
  • Follow procedures for documentation of PC Support services to the end user community. Update all project management and time tracking tools accordingly
  • Actively participate in technical mentorship by intermediate and senior level team members
Qualifications:
  • Familiarity with desktop support and desktop support practices through education or practical experience
  • Ability to perform basic/standard IT procedures and protocols
Apply: IT Support Technician
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